Effective Date: 01/01/2026
At De Perfummist, customer satisfaction is important to us. We take pride in offering quality fragrance products and want you to shop with confidence. Please read our refund and returns policy carefully before placing your order.
1. General Policy
Due to the nature of fragrance and personal care products, we only accept returns or offer refunds in specific situations. For hygiene, safety, and product integrity reasons, certain items may not be eligible for return once opened or used.
2. Eligible Refund and Return Cases
You may be eligible for a return, replacement, or refund if:
- You received the wrong item
- You received a damaged item
- The product arrived leaking, broken, or defective
- Your order was incomplete or missing items
- You received an expired product, if applicable
To qualify, you must contact us within [3 / 7] days of receiving your order and provide clear evidence, such as photos of the item and packaging.
3. Non-Returnable and Non-Refundable Items
We do not accept returns or offer refunds for:
- Opened or used perfume products
- Items returned without original packaging
- Products damaged due to misuse or mishandling after delivery
- Change-of-mind purchases
- Orders with incorrect shipping details provided by the customer
- Sale, clearance, or promotional items, unless damaged or incorrect
Because perfumes are personal-use products, opened items generally cannot be returned for hygiene and safety reasons.
4. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us at sales@deperfummist.com within [3 / 7] days of delivery. Include:
- Your order number
- A brief description of the issue
- Clear photos of the product
- Photos of the shipping box and packaging
Once reviewed, we may offer a replacement, store credit, or refund depending on the situation.
5. Refund Approval Process
If your refund request is approved, the refund will be processed to your original payment method within [5–10 business days], depending on your payment provider or bank.
Please note that shipping charges are generally non-refundable unless the error was caused by us.
6. Return Shipping
If a return is approved, customers may be responsible for return shipping costs unless the item was incorrect, damaged, or sent in error by us.
We recommend using a trackable shipping service when returning any approved item.
7. Order Cancellations
Orders may only be canceled if they have not yet been processed or shipped. Once an order has been dispatched, it cannot be canceled and will fall under the standard refund and return conditions.
To request an order cancellation, contact us as soon as possible at [Insert Email Address].
8. Refused or Undeliverable Orders
If an order is returned to us بسبب incorrect address details, refusal to accept delivery, or failure to receive the parcel, any refund may exclude shipping and handling charges.
9. Contact Us
For refund, return, or order-related concerns, please contact:
De Perfummist
Email: sales@deperfummist.com
Phone: 0311 1100 107
